Our Policy

1. Privacy Policy

B-lite food respects your privacy. We collect and use customer data solely to process orders, improve services, and communicate relevant updates.

We do not sell, rent, or share your information with third parties for marketing purposes.

We collect the following information:

• Name, phone number, and delivery address (for orders)
• Payment details (securely processed via third-party providers)
• Email address (for updates or promotions)

You have the right to access, correct, or request deletion of your personal data by contacting us at info@blitefood.co.uk.

All data is stored securely and processed in compliance with UK GDPR and Data Protection laws.

2. Refund Policy

Because our meals are freshly prepared, refunds can only be issued if:

• You received the wrong order,
• The food arrived damaged or unsafe, or
• B-lite food failed to deliver the order.

To request a refund:

• Contact us between 1–6 hours of ordering your meal.
• Provide your order number and photo evidence if applicable.
• Refunds will be processed within 5–7 working days after verification.

3. Delivery Policy

• Orders must be placed a day in advance for guaranteed availability.
• Delivery hours are 8am–6pm, Monday to Saturday.
• Delivery fees depend on your location and will be displayed before checkout.
• If you miss your delivery or provide an incorrect address, a redelivery charge may apply.

4. Food Safety & Hygiene Policy

At B-lite food, we maintain the highest hygiene and safety standards.

• Meals are prepared daily in a licensed, fully compliant kitchen.
• Staff are trained in UK food hygiene and safety protocols.
• Ingredients are locally sourced and stored in temperature-controlled environments.

We are committed to keeping our food fresh, safe, and delicious — bringing you authentic Nigerian flavours you can trust.

5. Environmental and Sustainability Policy

We recognise our responsibility to the environment.

• We minimise food waste through responsible portioning and preparation.
• We use recyclable and biodegradable packaging where possible.
• We support local suppliers to reduce our carbon footprint.

Our goal is to grow sustainably while staying true to our roots.

6. Customer Commitment

We value our customers and believe great food should also come with great service. We promise to:

• Deliver authentic Nigerian flavours with consistency and care.
• Save you time, stress, and effort in the kitchen.
• Maintain transparency and honesty in every part of our service.

At B-lite food, you’re not just ordering a meal — you’re experiencing a taste of Nigeria, made easy.